Re Medical Group
40% Faster processing and more efficient customer management thanks to full digitization of underwriting processes.
Contactpersoon
Remco Noom
Website
Rol
Business Analist
Bedrijfsnaam
Re Medical Group
Klant bij Innovine Projects sinds
2018
Re Medical Group (RMG) provides medical, occupational, and reintegration advice to insurers (and affiliated companies) regarding biometric insurance.
Since 1999, RMG has managed the medical underwriting process for numerous insurers and outsourcing partners, delivering over 500,000 medical assessments and storing more than 100,000 digital documents.
The Challenge
Previously, medical processing and underwriting were handled through paper files, with external communication mainly conducted via mail or phone. As the need for automation grew, it became necessary to centralize and digitize this end-to-end process. Areas for improvement included more efficient workflows, faster document storage, reduced waiting times, and smoother processing of underwriting files.
In addition, RMG aimed to serve its clients better by shortening the process turnaround time and enabling customers to take action via a digital platform. This led to the development of an integrated customer portal.
In addition, RMG aimed to serve its clients better by shortening the process turnaround time and enabling customers to take action via a digital platform. This led to the development of an integrated customer portal.
Implementation of the IT solution
The implementation of the IT solution by Innovine was carried out in phases to ensure a smooth transition to digital workflows. After a thorough analysis of the existing processes, Innovine developed a custom-made customer portal. By utilizing prototyping and UX design, a user-friendly interface was created.
The IT solution was fully integrated with RMG’s internal systems, and staff received training to make the most of the new processes. The solution meets strict privacy and security requirements, such as two-factor authentication, and is continuously developed to ensure ongoing efficiency and security.
Why Innovine?
Re Medical Group chose Innovine for their proven expertise in developing custom software solutions that digitize and optimize business processes. Innovine understands the complex demands of the medical sector and has experience creating secure, efficient systems that comply with strict privacy and data security regulations.
In addition, Innovine ensures seamless integration between internal systems and external partners, which was crucial for RMG’s need for an end-to-end digital process. With their client-focused approach and ability to continuously innovate, Innovine not only provides a solution for today’s challenges but also lays a foundation for future growth and development.
In addition, Innovine ensures seamless integration between internal systems and external partners, which was crucial for RMG’s need for an end-to-end digital process. With their client-focused approach and ability to continuously innovate, Innovine not only provides a solution for today’s challenges but also lays a foundation for future growth and development.
Results and benefits
Innovine developed a comprehensive customer portal that fully integrates with RMG’s internal systems. This system allows external parties (such as clients and partners) to easily integrate, enabling the digital exchange of case information and status updates. Additionally, the system guides the various process steps, manages documentation, tasks, and workflows, and directs clients, both on paper and digitally.
The customer portal provides clients with their own environment where all involved parties can log in to handle an application process. This includes completed questionnaires, consent forms, and progress reports on client cases. The portal ensures that clients always have insight into their case details.
The customer portal provides clients with their own environment where all involved parties can log in to handle an application process. This includes completed questionnaires, consent forms, and progress reports on client cases. The portal ensures that clients always have insight into their case details.
The Solution
A custom-built system that fully digitizes and automates the medical underwriting process:
- End-to-End Digitization: All medical underwriting files are processed digitally, from application to decision-making.
- Automated Documentation: Automatic archiving and management of over 100,000 medical files.
- Digital Communication: Secure digital channel for exchanging information between RMG, clients, and insurers.
- API Integration with Partners: Seamless connections with insurer and external partner systems for a fully integrated workflow.
Customer Portal and User Management
- User-Friendly Customer Environment: Clients log in to their own portal where they receive status updates and can perform actions such as filling out questionnaires and uploading documents.
- Access Management and Security: Two-factor authentication and highly secured access for all involved parties.
- Roles and Permissions: Management of user permissions for various roles, such as underwriters and external partners.
Management and Reporting
- Workflow Management: Visibility into tasks and progress for both employees and clients
- Real-Time Reporting: Dashboards with statistics on turnaround times and case statuses.
- Customer Interaction: Clients can easily upload information and take actions through the portal.
results:
- 40% Faster Turnaround Time: Case processing reduced from 10 to 6 days.
- Efficiency Improvement: 30% time savings per case, saving hours per employee each week.
- Shorter Waiting Times: Client waiting times reduced by 35%, increasing satisfaction.
- Faster Document Access: Document storage and retrieval are 50% faster.
- Security: Meets the highest security standards with two-factor authentication, reducing risks.
Remco Noom
Business Analist — Re Medical Group.
“Innovine stands for a decisive and no-nonsense approach. Working with Innovine truly means collaborating, and over the past few years, beautiful new initiatives have emerged. The software developers have a wealth of knowledge and experience, which helps us together map out customer needs. Innovine is easily accessible, and communication lines are short. We have been a satisfied customer for over 10 years”.
You may also like to read
Success stories from
our clients
Learn how our solutions deliver real results by meeting the unique needs of clients with specific business processes, specialized expertise, and complex business logic.
